Debbie Levitt

Chief Experience Officer @ Delta CX

Debbie Levitt, MBA, is the CXO of Delta CX. She’s a Customer Experience (CX) and User Experience (UX) strategist and change agent who specializes in setting houses in order in record time. She has nearly thirty years of experience but has been advised to mention only fifteen years on her résumé and LinkedIn.

Debbie is an experienced leader with a track record of building and leading diverse research and design teams, shaping product vision, influencing strategies, and driving initiatives. She has many years of experience in CX and UX strategy, research, information architecture, interaction design, prototyping, testing, and more.

Clients call her “Mary Poppins” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Debbie is a career and life coach helping people with work and beyond. She loves being a catalyst, pushing boats out, and ensuring people know how to row them.

Debbie’s 2022 book, Customers Know You Suck, is the customer-centricity how-to manual. She’s proud of the book and knows it can help companies that care about improving quality, value, and business and customer outcomes. However, companies mostly want the business outcomes while skipping the quality, value, and customer satisfaction or delight that would get them there.

Debbie’s 2024 book, Life After Tech, is (possibly) the first book about leaving technology work. She addresses common career change emotions and fears through sensitivity, critical thinking, humor, and vulnerability. “What happened to tech jobs?” “What will I do next?” Life After Tech is your personal and proactive journey. Eighteen introspective exercises—plus templates and examples—make Life After Tech a guide and a workbook. Use the “Phoenix Flight Plan” to get grounded, plan, rise, and soar.

Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.