Meaningful, Actionable, and Helpful.

Delta CX Media is a new self-publishing imprint focused on CX, UX, and business transformation and design content. Our goal is to deliver the highest quality content and media in authors’ original voices.

Most recent publication

Customers Know You Suck book cover

Customers Know You Suck: Actionable CX Strategies to Better Understand, Attract, and Retain Customers

Customers Know You Suck is the how-to manual for customer-centric product-market fit. Its highly actionable models, maps, and processes empower everyone to improve the Customer Experience (CX). Learn how to investigate, diagnose, and act on what’s blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty. Use our governance model for implementing and monitoring the progress, success, and failure of internal process changes and experiments.